The Phoenix Palms FAQ

About Us

Who is behind The Phoenix Palms?

I'm Tamara Tashna, a Caribbean American artist who infuses each piece with the vibrancy and soul of the African Diaspora. From intricate block prints to soulful portraits, each artwork is created to tell a story and bring beauty to your space.

Art Prints

What type of paper are your art prints printed on?

Our art prints are produced on premium Hahnemühle German Etching paper (310 gsm), featuring:

Distinct velvety matte finish with a luxurious felt texture
Fade-resistant inks ensuring long-lasting vibrancy
Museum-quality durability

Blanket Throws

What are the specifications of your blanket throws?

Our blanket throws are crafted from soft, high-quality cotton yarn and available in:

Throw: 50x60 inches
Full/Queen: 60x80 inches

How should I care for my blanket throw?

Care instructions:

Machine wash on delicate cycle
Tumble dry low or air dry
Note: The blanket gets softer with each wash

Ordering & Processing

How long does processing take?

All orders take 3-10 business days to process before shipping. Business days are Monday through Friday, excluding federal holidays.

What happens after I place my order?

After placing your order:

Processing begins (3-10 business days)
You'll receive shipping confirmation
Tracking information will be sent via email

Shipping

Do you offer free shipping?

Yes, we offer free shipping within the United States via USPS.

How are items packaged?

We take great care in packaging:

Unframed prints ship in protective tubes
Framed prints and canvases ship in sturdy boxes
All items are packaged securely to ensure safe delivery

Do you ship internationally?

Yes, The Phoenix Palms ships both within the United States and internationally.

Returns & Replacements

What is your return policy?

As our prints and frames are custom-made to order according to your specifications, all sales are final and non-returnable.

What if my order arrives damaged?

If your order arrives damaged:

Email info@thephoenixpalms.com
Include photos of both the damaged item AND the packaging
We will promptly send a replacement print via express shipping

What if my order is lost in transit?

While we are not responsible for transit delays, we will send a replacement if an item is:

Confirmed lost
Significantly delayed beyond reasonable transit times

Quality Assurance

What if there's a quality issue with my print?

We guarantee the quality of our products. If your print arrives with any defects:

Contact us at info@thephoenixpalms.com
Include detailed photos of the issue
We will work with you to ensure your satisfaction

Order Updates

Can I get updates on my order status?

Yes!

You will receive tracking information once your order ships
For additional updates, email info@thephoenixpalms.com with your order number